Terms of Sale

These Terms of Sale define the general sales process of ordering, payments, delivery, and the return of goods offered by WYS Menswear. WYS Menswear reserves the right to refuse any returns at any time; generally, ALL sales are final. 

By placing an order, you accept and agree to be bound to the terms and conditions of these Terms of Sale.

PLEASE REVIEW THESE TERMS OF SALE CAREFULLY AS THIS DOCUMENT GENERALLY GOVERNS YOUR PURCHASE OF PRODUCTS FROM WYS MENSWEAR AND CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Processing

1. Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays) 

2. Orders placed on Holidays or Weekend days will process the following business day. 

3. Orders with Standard Service will process within 1 - 3 business days. 

4. Orders with Overnight or Second Day Service will process the same business day, if placed by 2:00pm EST. 

*To find WYS Menswear products near you visit our Store Locator page. 

Payment Authorization 

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. 

Payment Authorization Holds 

When placing an order using a credit card or debit card, two transactions will post to your account. 

1. The issuing bank for your payment card will place a hold on the funds in your account for the authorized purchase. This action reserves the funds for the pending charge. 

2. We charge your account for the order and deduct the funds from your account. The charge may vary from the amount of the authorization hold if the order changes prior to shipment. 

3. If an order cancels, the issuing bank removes the authorization hold. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, WYS Menswear cannot provide assistance to remove authorization holds. 

Maximum Purchase Policy 

WYS Menswear must limit orders to five (5) of any single items, with a maximum purchase of $5,000 per customer. Orders exceeding these limits are subject to cancellation. If you have any questions, please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com. 

Order Status 

1. You can check the status of your most recent order(s) at www.wysmenswear.com. Click on the Order Status and login to your Account to view the status of your orders. 

2. To track your order via the carrier's website, click on the tracking number next to the order to view the delivery status of your order. 

*Please note: Some carriers (shipping/delivery companies) may not have tracking information available for up to 24 business hours after the order ships. 

Order Cancellations 

If you would like to cancel an order after it has been placed, please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com within one hour of placement. WYS Menswear do our best to accommodate your request. Once an order is processing, WYS Menswear cannot change or cancel the order. In this case, the order will ship; you can return or exchange the order. 

Occasionally, orders or parts of an order cancel for various reasons. Some reasons are: 

• Item(s) are not available
• Items are discontinued
• Difficulty in processing payment information
• Cannot ship to the address provided
• A duplicate order was placed
• Purchase limits have been exceeded 

If your order cancels, you will receive an email notice to advise you of the cancellation. We do not charge you for cancelled items. If you have questions about a cancelled order, please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com within one hour of placement. 

Pre-Orders 

Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase. When you purchase a Pre-Order item, WYS Menswear will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If WYS Menswear is unable to ship your product by the estimated shipping date, we will provide you with notice and you will have an option to cancel.

WYS Menswear does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “Authorization Hold,” which may look similar to a deduction from your account. We reserve these funds in your account to ensure that your order is processed. The Authorization Hold will typically last from three (3) to seven (7) days, depending on the policy of your bank or card issuer. 

Find a Missing Package 

If the tracking information for your package confirms delivery and you cannot locate the delivered package: 

1. Check with neighbors and family members 

2. Look around the delivery location 

3. Check for notice of attempted delivery 

4. Contact the carrier (shipping/delivery company)

FREQUENTLY ASKED QUESTIONS 

1. Can I change my shipping address after my order ships?

WYS Menswear cannot change your shipping address after your order ships. You should still be able to update your address through the carrier. WYS Menswear cancels and refund orders returned due to an incorrect address. When this occur, we notify you.

2. Can I change the shipping address for my order?

WYS Menswear will be happy to change the shipping address for your order! Please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com with your order number and the updated address within 24 hours after placing your order, as we are only able to make changes to your order if it has not yet entered the packing process. WYS Menswear will not change your shipping address from a domestic U.S. address to an International address or from an International address to a domestic U.S. address. 

3. Can I change the billing address for my order?

WYS Menswear cannot change the billing address on a placed order. As long as your shipping address is correct, you will receive your order!

4. Can I change the email address to my order?

WYS Menswear will change your email address to your order. Please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com with your order number and the updated email address within 24 hours after placing your order, as we are only able to make changes to your order if it has not yet entered the packing process. Once your email address updates, WYS Menswear will resend your order confirmation and/or shipping confirmation emails to the updated email address.

5. Can I modify my order after I have placed it?

WYS Menswear will modify your order after you have placed it. Please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com with your order modification within 24 hours after placing your order, as we are only able to make changes to your order if it has not yet entered the packing process. Once your order modification updates, WYS Menswear will resend your order confirmation and/or shipping confirmation.

6. Can I cancel my order after I have placed it?

WYS Menswear will cancel your order after you have placed it. Please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com with your order cancellation within 24 hours after placing your order, as we are only able to make cancellations to your order if it has not yet entered the packing process. Once your order cancellation updates, WYS Menswear will send your order cancellation confirmation to your email address.

7. I received a package, but it was not my order; what should I do?

If you receive an incorrect order, please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com. Please provide WYS Menswear with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. Please note that you must report all order issues within seven (7) days of delivery. WYS Menswear will ship your order immediately!

8. I received the wrong item; what should I do?

If you receive the wrong item, please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com Please provide WYS Menswear with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. Please note that you must report all order issues within seven (7) days of delivery. WYS Menswear will ship your order immediately!

9. I am missing item(s) in my order; what shall I do?

If you are missing items in your order, please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com. Please provide WYS Menswear with your order number, a list of the missing items, and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. Please note that you must report all order issues within seven (7) days of delivery. WYS Menswear will ship your missing items immediately!

NOTE: **Orders for discontinued items cancel automatically.

10. I received damaged item(s) in my order; what shall I do?

If you receive damaged items in your order, please contact WYS Menswear through the “LiveChat” agent or email us at customerservice@wysmenswear.com. Please provide WYS Menswear with your order number, a list of the damaged items, a description of the damages, and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the damaged items you received. Please note that you must report all order issues within seven (7) days of delivery. WYS Menswear will replace and ship the damaged items immediately!